TERMS & CONDITIONS
Effective: July 1, 2020
CallMyDokter on its own behalf makes certain telehealth related information available to you and/or facilitates your access to telemedicine and expert medical services ("CallMyDokter Services"). CallMyDokter owns and operates (i) various publicly available websites, including without limitation, callmydokter.com (collectively, "Websites") and (ii) various web-based and mobile applications that require you to create an account in order to use a CallMyDokter Service (collectively, "Platforms").
By using the Websites and/or the Platforms, you expressly agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should immediately cease all use of and access to all of the Websites and Platforms. Please print a copy of these Terms and Conditions for your records.
Modifications to these terms and conditions
CallMyDokter may in its sole discretion, without prior notice to you, revise these Terms and Conditions at any time. Should these Terms and Conditions change materially, CallMyDokter will update the Effective Date noted above and post a notice regarding the updated Terms and Conditions on the Websites. The amended Terms and Conditions will also appear when the Platforms are accessed by you and you will need to acknowledge your agreement to the amended Terms and Conditions prior to being able to continue to use the Platforms. If you do not agree to the terms of the amended Terms and Conditions, your sole and exclusive remedy is to discontinue your use of the Websites and Platforms and you will be deemed to have terminated these Terms and Conditions. Amended Terms and Conditions will be effective as of the Effective Date unless otherwise stated. By accessing or using the Websites and the Platforms after such changes are posted you agree and consent to all such changes.
Access to the platforms
You may access and use the Platforms via remote access connectivity. CallMyDokter grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use the Platforms in accordance with these Terms and Conditions. In order to use the Platforms, you will be asked to register an account and create login information, including without limitation, username and passwords. You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone. You must immediately notify CallMyDokter of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the Platforms by email to firstname.lastname@example.org.
CallMyDokter is not an insurance provider nor are we a prescription fulfillment warehouse. CallMyDokter’s role is limited to making certain telehealth related information available to you and/or facilitate your access to telemedicine and expert medical services. CallMyDokter is independent from healthcare providers who will be providing such telemedicine services to you through the Platform and is not responsible for such healthcare providers' acts, omissions or for any content of the communications made by them. CallMyDokter does not engage in the practice of medicine or provide any other health services.
Your representations and warranties
By registering on the Platforms, you represent and warrant the following: (i) you are at least eighteen (18) years of age, (ii) you have the legal ability and authority to enter into these Terms and Conditions with CallMyDokter, (iii) the information you have provided to CallMyDokter in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt CallMyDokter's or its vendors' security measures, (vii) if any information you provide to CallMyDokter becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify CallMyDokter, (viii) you acknowledge that access to the healthcare services provided through the Platforms are not "insured services" under any provincial health plans, (ix) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by CallMyDokter or its representatives that such healthcare services will be made available to you, and (x) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.
If you violate these Terms and Conditions, your ability to use the Websites and/or Platforms will be terminated. CallMyDokter may, in its sole discretion, terminate your access to the Websites and/or Platforms, or any portion thereof, for any reason whatsoever without prior notice. These actions are in addition to any other right or remedy CallMyDokter may have available at law. Further, CallMyDokter shall not be liable to you or any third party for any such termination or discontinuance. You may terminate these Terms and Conditions by ceasing to access and use the Websites and Platforms. Upon any termination of these Terms and Conditions you must immediately cease use of the Websites and Platforms. To the extent permitted by applicable law, the disclaimers, limitations on liability, termination and your warranties and indemnities shall survive any termination of these Terms and Conditions.
In using the Websites and Platforms, you agree not to:
- Send or otherwise transmit to or through the Websites and Platforms any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Websites and Platforms or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
- Misrepresent your identity or affiliation in any way;
- Restrict or inhibit any person from using the Websites and Platforms, disclose personal information obtained from the Websites and Platforms or collect information about users of the Websites and Platforms;
- Reverse engineer, disassemble or decompile any section or technology on the Websites and Platforms, or attempt to do any of the foregoing;
- Gain unauthorized access to the Websites and Platforms, to other users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Websites and Platforms;
- Launch or use any automated system, including without limitation, "robots," "spiders," or "offline readers," that access the Websites and Platforms in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
- Send or otherwise transmit to or through the Websites and Platforms chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or messages marketing or advertising goods and services;
- Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
- Violate any applicable laws or regulations in any way;
- Alter or modify any part of the content or services offered on or through the Websites and Platforms;
- Allow any other person to use the Platforms with your registration or login information;
- Breach or otherwise circumvent CallMyDokter 's security or authentication measures;
- Assist or permit any persons in engaging in any of the activities described above.
Intellectual property rights and content
CallMyDokter is the sole and exclusive owner of the Websites and Platforms, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Websites and Platforms and any related materials and documentation. No title or ownership of the Websites and Platforms or any portion thereof is transferred to you hereunder. CallMyDokter reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Websites and/or Platforms.
You may provide input, comments or suggestions regarding the Websites and Platforms or CallMyDokter Services ("Feedback"). You acknowledge and agree that CallMyDokter may use any Feedback without any obligation to you and you hereby grant CallMyDokter a worldwide, perpetual, irrevocable, royalty-free, transferable license to reproduce, display, perform, distribute, publish, modify, edit or otherwise use such Feedback as CallMyDokter may deem appropriate, without restriction, for any and all commercial and/or non-commercial purposes, in its sole discretion.
The Websites and Platforms may contain links to third-party websites. Linked sites are not under the control of CallMyDokter, and CallMyDokter is not responsible for the content of any linked site. Links are provided as a convenience only, and a link does not imply that CallMyDokter endorses, sponsors, or is affiliated with the linked site. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites; these Terms do not apply to other websites. CallMyDokter disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.
Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name or otherwise does not constitute or imply the endorsement or recommendation of such by CallMyDokter. Any views expressed by third parties on the Websites and Platforms are solely the views of such third party and CallMyDokter assumes no responsibility for the accuracy or veracity of any statement made by such third party.
Indemnification and limitation of liability
You agree to defend, indemnify and hold CallMyDokter, its officers, directors, employees, shareholders, affiliates, third-party contractors, agents, licensors and suppliers (each a CallMyDokter Party and collectively CallMyDokter Parties), harmless from and against any claims, actions or demands, losses, liabilities, damages, costs, expenses and settlements (including without limitation reasonable attorney and accounting fees), resulting from or alleged to result from, directly or indirectly, your (a) violation of these Terms and Conditions; (b) access to or use of the Platform and Websites; and (c) provision of other disclosure to CallMyDokter of any other information or data and the use of same by CallMyDokter or other Party as contemplated hereunder.
IN NO EVENT SHALL CallMyDokter BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE WEBSITES OR PLATFORMS OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SUCH PRODUCTS, GOODS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CallMyDokter shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond CallMyDokter 's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
The terms of these Terms and Conditions that limit liability reflect an informed voluntary allocation of risk; such allocation represents a material part of these Terms and Conditions. You agree that the limitations of liabilities set out in these Terms and Conditions are fair and reasonable in the circumstances.
The Websites and Platforms are provided on an "as is" and "as available" basis and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, CallMyDokter disclaims all representations, warranties, and conditions, express or implied, including, but not limited to, implied condition or warranties of merchantability and fitness for a particular purpose. CallMyDokter does not warrant that the Websites and Platforms will be uninterrupted or error-free, that defects will be corrected or that the Websites and Platforms or the server that makes it available are free of viruses or other harmful components.
CallMyDokter makes no guarantees, and disclaims any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness of any content posted on the Website and Platforms for a particular purpose. CallMyDokter assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Websites and/or Platforms.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
The Websites and Platforms are not intended for children under the age of 13. If you are under 13 years of age, please do not use or access the Websites or Platforms at any time or in any manner. By using the Websites or Platforms, you affirm that you are over the age of 13. CallMyDokter does not seek through the Websites or Platforms to gather personal information from or about persons under the age of 13 without the consent of a parent or guardian.
Choice of law and jurisdiction
1) This Agreement shall be construed in accordance with and governed in all respects by the laws of Republic of Indonesia. Any dispute in relation to or in connection with this Agreement shall be decide amicable by the Parties. If the Parties are unable to settle the dispute amicably, then the dispute shall be settle through District Court.
2)The Parties agree to choose the registered office of the Center Jakarta District Court, as its legal and permanent domicile. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
Company plans are designed for better work place health and safety to support employee groups wellness and convenience. Company plans are established in individual plans that are only accessed by allocated doctors to those plans. As such, these are extensions of the company which the platform under its HIPAA compliance maintains strictest confidentiality.
In terms of establishing the plan for the company, the employer may provide the platform employee information related to name, address, date of birth, email and phone number. Any further information related to the patient information is confidential to the employer except to the data as described below.
Also any virtual doctor access records maybe extended to physical service providers including partner clinics for further treatment of the patient however these clinics and services are under the same requirements for confidentiality.
The platform may provide the company limited information back to the company. The information shared will be limited to specific vitals, e.g. blood pressure, blood oxygen or sick leave certificates as impacting the workplace. Any other data is aggregated or provided only on group basis - e.g. top 5 Illnesses in month or average blood pressure.
At the end of any contract period with a company, the company will not have access to patient data with the patient within three months being asked whether want either the platform or partner clinics to extend or to archive in accordance with record retention periods in Indonesia.
In case of sick leave certification, the employee maybe required to attend a physical clinic if the virtual doctor deems it necessary to diagnose or treat the patient accordingly.
No delay or omission by CallMyDokter to exercise any right or power it has under these Terms and Conditions or to object to the failure of any covenant of you to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. Any waivers by CallMyDokter must be in writing and signed by an authorized representative of CallMyDokter.
These Terms and Conditions constitute the entire agreement between you and CallMyDokter as it relates to the access to, and use of, the Platform and Websites and the subject matter of these Terms and Conditions and supersede all prior or contemporaneous agreements, negotiations, representations and proposals, written or oral between CallMyDokter and you.
This electronic document, and all other electronic documents referred to or incorporated herein, will be: (a) deemed for all purposes to be a "writing" or "in writing", and to comply with all statutory, contractual, and other legal requirements for a writing; and (b) legally enforceable as a signed agreement. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
These Terms and Conditions are personal to you, and are not assignable, transferable, or sublicensable by you except with CallMyDokter 's prior written consent. CallMyDokter may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.
Bahasa Indonesia shall be the language of these Terms and the parties waive any right to use and rely upon any other language or translations.
Contact / Notices
If you have any questions about the Terms and Conditions, or need to provide notice to, or communicate with, CallMyDokter under the Terms and Conditions, please contact CallMyDokter using the following contact details:
PT. TEKNOLOGI APLIKASI SEHAT
CallMyDokter Privacy Officer
CallMyDokter may provide notices or communications to you on the Websites and/or Platforms and you agree that such notices shall constitute notice to you whether or not you actually access the notice.